・This product will be sold at “hololive production OFFICIAL SHOP” and “Geek Jack”.
・Prices listed include tax.
・Prices and designs may be changed or canceled without prior notice.
・No returns or exchanges can be made with the exception of defective items. If you have received a defective item, please contact the vendor via the inquiry section of the item page.
・At the commencement of sales, access to the aforementioned websites may be impeded due to server traffic congestion.
・Any changes to or announcements regarding items and sales will be posted on the concert website and official X (Twitter) accounts.
・Products may go on resale at a later date.

Online Purchases

Please review the following information before you consider making a purchase.

Sales Period

9:00 PM, September 28, 2026 –
6:00 PM, October 26, 2026 (JST)

hololive production OFFICIAL SHOP Shipping Period

Advanced shipping items: Shipping by Mid-November 2026
Made-to-order items: Shipping by Mid-January 2027
* Note that the date of delivery may vary depending on the customer’s receipt status.

Geek Jack Shipping Period

Advanced shipping items: Shipping by Mid-November 2026
Made-to-order items: Shipping by Mid-January 2027
* Note that the date of delivery may vary depending on the customer’s receipt status.

Regarding Advanced Shipping Items

hololive production OFFICIAL SHOP will sell items that will be shipped early.
Shipping for orders consisting of the following items is scheduled to commence from
Shipping by Mid-November 2026.
 
■ Advanced shipping items
・Hakos Baelz 1st Concert “REGALIA” Essentials Pack
・Hakos Baelz 1st Concert “REGALIA” Light Stick
・Hakos Baelz 1st Concert “REGALIA” T-Shirt
・Hakos Baelz 1st Concert “REGALIA” Towel
・Hakos Baelz 1st Concert “REGALIA” Button Badge
・Hakos Baelz 1st Concert “REGALIA” Headband
・Hakos Baelz 1st Concert “REGALIA” Reusable Bag

Precautions

・Please note that the concert merchandise is not purchasable with other items (both in-stock and made-to-order). Please separate the payments if you want to purchase other made-to-order items.
* Shipping fees will be incurred for each order. Please note that shipping fees cannot be combined with other orders.
・Advanced shipping items are limited in number and sales will end once stock has run out.
* If you would like to purchase made-to-order merch, please purchase them separately.
* Shipping fees will be incurred for each order. Please note that shipping fees cannot be combined with other orders.
・Please review the following information for hololive production OFFICIAL SHOP customers residing in areas eligible for international shipping and wish to buy Advanced shipping items.

Delivery and Receipt

・The delivery carrier is DHL(Express Service) or ECMS(Standard Service).
・Please note that international shipments may take longer to arrive than domestic shipments.
– For reference, you can check the approximate delivery days to the U.S. bellow:
– DHL: Approx. 3 business days
– ECMS: Approx.10-14 business days
– “DHL” is recommended for receiving items by the date of the concert.
・Please abide by the rules and regulations for the receiving area. Once orders have been placed, DHL or ECMS will contact you and ask you to provide any necessary customer information.
・COVER Corporation and its vendors will not be held responsible in the event that you do not receive your items prior to the date of the concert. In such cases, orders cannot be canceled or refunded.

Defects

Should a customer receive a defective item, COVER Corporation and its vendors may not be able to guarantee delivery of the replacement before the concert date due to international shipping.
* For additional precautions, please read carefully the “Legal Information and Notices required by the Act on Specified Commercial Transactions” of this store.